Fees, cancellation and refunds
This page applies to advisory fieldwork on payroll processing suites. We do not sell packaged software, physical goods, or subscriptions through this site, so those models are not covered.
How fees are set
Fees are quoted in Malaysian ringgit in a signed engagement letter after we have seen a redacted extract and agreed a sample. Website fee notes are informational only. No payment is taken online. A typical letter asks for a retainer before the first on-site day, with the balance on delivery of the findings letter.
When a full refund applies
If you cancel in writing before we have opened your files, before any walkthrough has been booked, and before the retainer has been applied to planning, we refund the retainer in full within fourteen working days to the same account that paid it.
Partial refunds
If you cancel after planning has started but before on-site fieldwork, we keep the portion of the fee that covers hours already spent on sample design, statutory-table preparation, and correspondence, and we refund the remainder. We will itemise those hours in the cancellation note.
Work already started
Once a walkthrough has occurred or a sample has been rebuilt, the engagement fee for that phase is earned. We will still deliver whatever working papers exist at the stop date. We do not refund for findings you dislike, for exceptions that require you to change a configuration, or for a decision to delay go-live of a new suite.
Non-refundable items
Agreed travel to a site outside Shah Alam, room hire if you asked us to book it, and statutory-table print packs already produced for the sample period are non-refundable once incurred. We do not buy materials on your behalf beyond printing working papers.
Deposits and retainers
A retainer is a deposit against the quoted fee, not a separate product. It is applied to the final invoice. It is refundable only on the terms above.
Rescheduling
You may reschedule an on-site day once, with five working days’ notice, at no extra fee. A second move, or a move with less notice, may be charged as a half-day to cover a diary that cannot be refilled. We will say so in writing before the new date is locked.
No-shows
If the named payroll owner is absent for a booked walkthrough and no deputy with system access is provided, that day is charged. We will offer a new date for the remaining scope.
Our cancellation
If we cannot staff the lettered dates, we refund any unearned retainer in full and help you find another independent reviewer if you wish. We do not charge a cancellation fee when we are the party that stops.
How to ask
Write to engagements@nodeservicepath.digital with the engagement letter number. Refunds are paid by bank transfer to the original payer, usually within fourteen working days after we agree the amount. Cheques are used only if you paid by cheque.
Processing time
Bank transfers inside Malaysia typically appear within three working days after we release them. We cannot control the receiving bank.
Exceptions
If the engagement letter sets a different cancellation table — for example a locked factory shutdown window — that table wins. Consumer Protection Act 1999 rights, where they apply, are not limited by this page.